Effective Date: 10-11-2026
This Privacy Policy describes how Electronic Output Solutions, Inc., doing business as PixFlips ("PixFlips," "we," "us") collects, uses, and shares personal information when you use the PixFlips website (pixflips.com), the PixFlips application (app.pixflips.com), and our photo flip-book products and services (collectively, the "Service").
The short version: we collect your information to make and ship your flip books and run our business. We do not sell your personal information, we do not use your photos for advertising, and we do not use your photos to train AI models.
1. Information We Collect
Information you provide:
- Account information — your email address, and your name if you provide it. You sign in with a one-time code sent to your email; we do not use passwords.
- Your photos — the images you upload to create flip books, along with any captions or customizations you add.
- Shipping information — recipient name and mailing address for your orders.
- Payment information — your payment card details are collected and processed directly by our payment processor, Stripe. We do not store card numbers on our systems. We keep records of your transactions, such as amount, date, and Stripe's payment reference.
- Communications — messages you send to customer support and any reviews you submit.
Information collected automatically:
- Usage and device data — IP address, browser type, device information, pages viewed, and actions taken in the Service, collected through server logs and cookies.
- Cookies — we use only cookies necessary to operate the Service, such as keeping you signed in and protecting forms from misuse. We do not use analytics or advertising cookies. If that changes, we will update this policy first. You can control cookies through your browser settings.
2. How We Use Your Information
We use your information to:
- Create your account and provide the Service
- Print, produce, and ship your flip books
- Process payments, calculate sales tax, and handle refunds
- Send transactional emails (order confirmations, shipping notices, sign-in codes, account notices)
- Send marketing emails, if you opt in — you can unsubscribe at any time
- Provide customer support and respond to your requests
- Monitor for fraud, abuse, and content that violates our Terms of Use, and comply with legal obligations, including mandatory reporting of child sexual abuse material
- Improve and secure the Service
Your photos are used only to provide the Service — storing them, generating previews, printing your books, and handling support and quality issues for your orders. We do not use your photos for advertising, do not sell or license them to anyone, and do not use them to train artificial intelligence or machine learning models.
3. How We Share Information
We share personal information only with:
- Service providers who help us run PixFlips, such as our payment processor (Stripe), cloud hosting and storage providers, print production and fulfillment partners, shipping carriers, and email delivery services. These providers may use your information only to perform services for us.
- Legal and safety recipients — we may disclose information when required by law, legal process, or to protect the rights, safety, or property of PixFlips, our users, or others. We report apparent child sexual abuse material to the National Center for Missing & Exploited Children as required by federal law.
- Business transfers — if PixFlips is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
4. Data Retention
- Photos — kept for 24 months after your order so you can preview and reorder your book, then deleted. You can ask us to delete your photos sooner by contacting support@pixflips.com. We will delete them from our production and print systems within 30 days of your request, except as needed to complete orders in progress.
- Order and payment records — kept as required for tax, accounting, and legal compliance, generally 7 years.
- Account information — kept while you use the Service. If you ask us to delete your account, we will delete or de-identify your information within 30 days, except records we must keep by law, such as order records.
- Backups — deleted information may remain in our backups for up to 7 days before it is purged.
5. Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit, access controls limiting who can view your photos and account data, and logging of access to production systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you as required by applicable law.
6. Your Choices and Rights
- Access and update — you can see your orders by signing in at app.pixflips.com. To correct or update your information, contact support@pixflips.com.
- Delete — you can remove photos from an order before you pay. To delete your photos, orders, or account after that, contact support@pixflips.com.
- Marketing emails — unsubscribe using the link in any marketing email. You will still receive transactional emails about your orders and account.
- Cookies — manage through your browser settings; disabling necessary cookies may prevent parts of the Service from working.
7. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) may give you additional rights, including the right to know what personal information we collect and how we use and share it (described in this policy), the right to request access to or deletion of your personal information, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights.
We do not sell personal information or share it for cross-context behavioral advertising, so there is nothing to opt out of under those provisions.
To exercise your rights, contact us at support@pixflips.com with the subject line "Privacy Request." We will verify your identity before fulfilling a request, typically by confirming control of the email address on the account. You may designate an authorized agent to make a request on your behalf.
8. Children
The Service is intended for adults. You must be 18 or older to create an account, and we do not knowingly collect personal information from anyone under 18 as an account holder. Photos you upload may include images of your family, including children; you are responsible for having the right to use those photos, and we handle them under this policy. If you believe a minor has created an account, contact us at support@pixflips.com and we will delete it.
9. Where Your Information Is Processed
PixFlips is based in the United States, and your information is processed and stored in the United States. If you use the Service from outside the U.S., you understand your information will be transferred to and processed in the U.S.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy with a new effective date and, where appropriate, notify you by email or in-app notice.
11. Contact Us
Questions or requests about privacy: support@pixflips.com · PO Box 131 · Bonsall CA 92003